Introduction

“Client-centred technology solutions”

The RTS business philosophy reminds us that our clients are the most important people in our business and that it’s vital to nurture our relationships with them.

There are three main reasons why our clients rely on RTS for their technology solutions:

• Innovation
• Dedication
  
• Passion

Design

Good design forms the foundation of our business model, it allows us to develop and support a multitude of successful technology solutions. We work closely with our clients from the start of a project to ensure that their needs are met. RTS adopts an elegant, straightforward approach to design that benefits space, time and cost.

Install

Our installation procedure is intended to be as efficient and non-disruptive as possible. We aim to be as flexible as we can with work times and strive to limit the amount of noise during working hours. This is to ensure that the smooth-running of our clients’ organisations remains. We always maintain clean working environments, which is especially important when operating in schools. RTS installations are fast, refined and safe.

Configure

We take time to ensure that the technology is fully configured to our customers’ specific requirements before it is used for the first time. We firmly believe that users should not have to learn how to set up a system before they are able to operate it effectively. We carefully consider configuration options with our clients during the design and installation phases of the project.

Handover

We work hard to ensure that the transfer of technology solutions to our customers is as smooth as possible. Experts from our team will offer on-site training to clients to ensure employees and staff members are happy with all systems they will use. We develop lasting relationships with resident support teams to help aid transition and future issue resolution.

Support

To provide our customers with even greater peace of mind we offer support for all technology solutions, even those not implemented by us. We offer a comprehensive level of cover, supporting a vast array of hardware and software systems. RTS support is always understandable, straightforward and considerate of our clients.