Wanted: IT superhero.
POSITION TITLE: Support Lead Role
REPORTS TO: Director of Information Technology
THE HIGHLIGHTS
We’re looking for someone who is up for a varied work life where no two days are likely to be the same. Our perfect candidate will be able to rapidly skill themselves up on new technologies, won’t have a problem managing fundamental problems and certainly won’t mind the occasional big hairy issue that takes patience to work through.
Unlike some technical roles, we won’t keep you locked up in the office with a headset on. In fact, we’ll give you the tools you need to work effectively, wherever the role takes you. You’ll meet a variety of people whilst you’re out and about – from the chap that cleans the office through to the CEO. That means you definitely need to have had experience in communicating, co-operating, and successfully supporting lots of different people each with their own wants and needs.
We’re looking for someone with extensive experience in the field of creating, implementing and maintaining technology that has enabled users to improve the way they operate in their day-to-day work. We need someone who knows the importance of good communication and creating lasting relationships. We’re offering the right candidate the opportunity to develop their knowledge and experience as well as playing a healthy part in contributing to the success of a growing team.
In everything we do, we recognise that technology is a tool to assist organisational growth – our clients’ and our own. It’s essential that every member of our team understands this so we are always putting our clients’ and therefore our own success first.
Are you the next IT superhero to join our team?
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How Effective IT Management Breeds Positive Business Growth
At RTS our experience has shown that our clients work best when they focus their resources on where their expertise lies. We help clients understand the possibilities of using technology to make their business run more smoothly.
We work with different organisations from school academies to multi-office private businesses to create, manage, maintain and develop IT and Audio Visual (AV) solutions that fit their requirements.
With over a decade of experience in both IT and AV disciplines, we offer a focused approach for each of our clients, which allows us to reach below the surface of any immediate problems and resolve any root causes.
Benefits of our program:
- Reduces costs: A maintenance program ensures that if a problem arises, it is fixed quickly. This prevents an entire system from crashing, and reduces the overall cost to fix the problem.
- Increases the predictability of technology costs: Devices are continually monitored; with the result that you will always know about any changes that should be made and you can predict the costs of those changes.
- Focuses your business on its core skills: This allows internal staff to work on projects and strategy, which is in their area of expertise and not a technology related concerns.
- Reduces downtime: The system is always monitored; as a result it is fixed quickly which allows staff to get back to work.
- Reduces staff frustration: Staff know that if there is a problem, we have been alerted and are on our way to fix it.
- Reduces security threats: By continually monitoring, we will know of any security threats, which could affect your business and eliminate them before they become an issue.
- Increases network performance: Monitoring allows us to run all systems at peak efficiency which greatly enhances your work place productivity and your network.
To use a racing analogy it’s like having a pit crew always on stand-by ready to jump into action. By using RTS, the extra wasted hours spent trying to solve technology problems are gone and you are able to spend time on the things that matter most to your business.
