Wanted: IT superhero.
POSITION TITLE: Support Lead Role
REPORTS TO: Director of Information Technology
THE HIGHLIGHTS
We’re looking for someone who is up for a varied work life where no two days are likely to be the same. Our perfect candidate will be able to rapidly skill themselves up on new technologies, won’t have a problem managing fundamental problems and certainly won’t mind the occasional big hairy issue that takes patience to work through.
Unlike some technical roles, we won’t keep you locked up in the office with a headset on. In fact, we’ll give you the tools you need to work effectively, wherever the role takes you. You’ll meet a variety of people whilst you’re out and about – from the chap that cleans the office through to the CEO. That means you definitely need to have had experience in communicating, co-operating, and successfully supporting lots of different people each with their own wants and needs.
We’re looking for someone with extensive experience in the field of creating, implementing and maintaining technology that has enabled users to improve the way they operate in their day-to-day work. We need someone who knows the importance of good communication and creating lasting relationships. We’re offering the right candidate the opportunity to develop their knowledge and experience as well as playing a healthy part in contributing to the success of a growing team.
In everything we do, we recognise that technology is a tool to assist organisational growth – our clients’ and our own. It’s essential that every member of our team understands this so we are always putting our clients’ and therefore our own success first.
Are you the next IT superhero to join our team?
KEY AREAS OF RESPONSIBILITY
- Daily management of internal systems and records relating to our clients’ technology estates. Experience with PSA and/or helpdesk software would be a bonus.
- Frequent liaison with clients at various levels of responsibility to address and resolve problems as well as ensuring satisfaction levels are always as high as they can be.
- On-site visits to clients to resolve emergency or fix technical issues.
- Inform and educate users and key decision makers on ways to better utilise the technology and support on offer to them.
- Work as a team with fellow colleagues on a variety of technology projects through the full lifecycle from planning through to roll-out and post-implementation phases.
- Work as an individual on problems that may require a high degree of time, focus and patience to crack. However, for situations like this, we’d be looking for an individual who is also not afraid to ask for help while remembering that we need to manage our client’s expectations at every step of the way.
CONSULTS WITH: Clients and Colleagues, Third-Party Organisations such as Suppliers and Vendors
TERM OF EMPLOYMENT: Full-Time
QUALIFICATIONS & EXPERIENCE:
Essential:
- Business focused technical consultant
- Business outcome primary driver rather than technology, although role should be considered very much hands-on technical (training available for right candidate)
- Interest in Audio-visual technology
- Able to listen
- Able to talk and relate to people at all organisational levels up to Chief Executive level
- Able to rapidly skill-up on new technologies (in minutes and hours, not days and weeks)
- Logical yet creative problem solving approach
- Ability to summarise in non-geek-speak
- Awareness of convergence taking place between the Audio-Visual, IT and telecoms industries
- A longing to be based in Birmingham and travel the country
- Own car required (and we assume you have the license to go with it), as is a love of public transport
Nice to have:
- Solution design and technology architecture experience (NB: this could have been running projects and engineering outcomes within a specific role rather than necessarily having the title)
- An opinion on and definition of cloud computing
- Virtualisation experience (pref. Microsoft Hyper-V / VMware)
- Datacentre / hosted services experience
- Experience of Unified Communications (pref. Microsoft Lync) as well as an understanding of its meaning and impact to business
- Linux / embedded systems experience
- Experience with enterprise grade wireless technologies
- Sales experience
- Account management
- Project management and costing
Interested? We’d love to hear from you… drop us a line: careers ‘at’ rts-tech dot co dot uk. Agencies- we know you’d love to help but we’re good for now.
RTS goes beyond the standard implementation of ICT systems. We look for what really matters to each and every user of our technology and ensure that we deliver remarkable results that are still apparent long after each project is commissioned. RTS combines two traditionally separate technology disciplines and creates dynamic solutions that resolve underlying problems and deliver visionary opportunities. You can follow us on Twitter @RTStweets or contact us directly on 0121 285 7222 for further information.
RTS | Creative. Dynamic. Results.
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