Special Agent Correspondence
We’re currently in talks with a special agent, which is very exciting. However, she’s been asking some really tough questions. So having laboured over my responses for some time I thought I’d share them with you because actually, they’re fairly fundamental to who we are.
“What do your clients look like?”
What a question! Let’s start with who we’re working with at the moment…
Everyone we work with, like us, is trying to change the world. From the firm of solicitors who stand up for the man in the street against the government and public bodies to a waste management company who are the first people in the UK to efficiently process waste using Autoclave technology through to two creative agencies, both award-winning and both jaw-droppingly awesome.
In terms of where they’re at as businesses, they tend to have gone through the baby steps of formation and normally have some idea or need advice on how technology can help them move their business forward; either through facilitating growth or by tweaking their processes / workflow to maximise productivity.
In terms of schools (when we can get through the evil tender process – more on that another time) they’re normally looking for people with deep experience in education who can offer guidance on how technology can increase the effectiveness of teaching and learning. That could be in the shape of physical spaces such as theatres, IT suites, conference rooms or indirectly behind the scenes by using virtualisation technologies to increase server availability and reduce student and staff logon times.
“What do you leave your clients with?”
We don’t leave them, we start supporting them. We work hard to nurture strong relationships with our clients and earn their trust. We’re incredibly passionate about technology, love challenges and want our clients to be delighted with what we’ve installed or set up for them and for it to make a real difference to their business or school.
What we will leave our clients with is a clear understanding of our values and who we are. We’ll have taken time to understand their requirements and design a solution that’s right for them, without being biased by the latest offer from our favoured vendor (we pride ourselves on being vendor agnostic). We’ll have also demonstrated how committed we are to delivering what we say we will, when we say we’ll do it.
By way of an example, we were recently thanked by a client for working right through the night on an IT system migration after the backup jobs took longer than expected to run. Poor planning on our part? Possibly, but we wanted to make absolutely sure we could recover from every eventuality. We also understood that communications had been sent out to all of their staff notifying them of the change and that there were subsequent pieces of work that had been planned for after we’d finished. So we powered through, got it sorted and they loved it. In fact, they loved it so much they awarded us two further projects as we walked out of the building bleary-eyed at midday the following day!
If that sounds like you and you like the sound of us, let’s have a chat…
0121 285 7222 or 020 7183 7222
RTS goes beyond the standard implementation of ICT systems. We look for what really matters to each and every user of our technology and ensure that we deliver remarkable results that are still apparent long after each project is commissioned. RTS combines two traditionally separate technology disciplines and creates dynamic solutions that resolve underlying problems and deliver visionary opportunities. You can follow us on Twitter @RTStweets or contact us directly on 0121 285 7222 for further information.
RTS | Creative. Dynamic. Results.
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